Helping Our Clients Survive, Adapt, and Grow
Our clients represent a cross-section of businesses, nonprofits, philanthropic and community involvement. They include foundations who seek to strengthen and increase the organizational effectiveness of their nonprofit grantees, businesses who seek to become more resilient through business continuity planning, institutions interested in coalition building around community concerns, and nonprofit boards who seek to assess and form strategies to address new demands and opportunities.
What People Are Saying About Our BCP/DR Work
“John Hilley at Patmos provided deep experience and dedication and strong people skills to our recent project to mature our business continuity/disaster recovery plan. He was effective at making sure our core business processes and IT technology supports are aligned. The result was a BCP plan that will help us service our clients should we face a business interruption or a disaster. He provided these services on time and budget.”- Jon Ayers, President, Group Data Services, Parsons, TN
For small and mid-size businesses, risks are higher than ever and the cost of not assessing the risks and preparing for crises and business interruptions are very high. Through experience and software, Patmos provides a pragmatic and clear approach to producing the essential results that make a difference.
“In 2010, Nashville experienced one of the largest floods in its history that impacted thousands of businesses. Our company facilities were unaffected by the flooding. Patmos helped us develop and mature an effective business continuity/DR plan. As the situation worsened in our community, we had confidence that we were prepared with assigned team roles, communication channels for both employees and customers, and strategies to respond to and survive any potential impact with very minimal downtime. Our proactive plans helped our employees and customers know what to expect in the unexpected.”- CFO of a Financial Card Services Company serving national banking clients
Safe Haven Family Shelter (SHFS): We are proud to profile SHFS, located in Nashville, TN. SHFS is busy preparing to move into its renovated and greatly expanded shelter funded by a $3 million dollar capital campaign. They emerge from this building and program expansion campaign debt free and busy executing a recently developed business plan. But only four years ago, things were quite different for the organization as they faced high debt and a management situation requiring the board to be heavily involved in day-to-day operations. They are the feature of our “resiliency profile” for action taken by management and board to deepen its mission impact, examine its operations and scale critical services for families facing homelessness. Patmos was pleased to work with them in developing their strategic business plan and strengthening key elements of its organizational infrastructure in order to scale critical services. Read more...
Pearl Point Cancer Support (formerly the Minnie Pearl Cancer Foundation): Building organizational capacity to scale services and maximize impact. Pairing the use of the ORG Tool and our consultative services, MPCF strengthened key elements of its organizational infrastructure in order to scale critical services for adults with cancer. Read the case study...
Praise for the Organizational Resiliency GamePlan Tool ("ORG") strengthening nonprofits:
"The workshop was very helpful. First, I found the tool exposed me to new concepts and ways of looking at my agency. It clearly helped my board president and I look at how we need to work together in a different way. I appreciated coming away with a plan- selected three areas to address and we have already started on those." -Vicki Beaver, Executive Director for Nurses of Newborns March 2010
The Board of Directors and management of STARS (www.starsnashville.org), a highly regarded school and community based program for youth with a budget of over $3,000,000, are using the recommendations of the Risk Navigation Tool (RNT) in their strategic planning process and operationally in prioritizing attention towards increasing liquidity; increasing efficiencies and cost savings in back office collaborations with other organizations; infrastructure; and, communication with stakeholders internally through an employee engagement strategy and externally in social media efforts. Here is what Cynthia Whetstone, Director of Operations reported in a recent grantor/grantee gathering about how Board and Staff addressed the issue of cash flow in light of the RNT findings:
“Although historically STARS has maintained a strong cash balance, at the point in time the survey was completed, STARS average cash on hand was unusually low. Seeing how cash flow impacted the scores on the report, it reinforced the need to put additional safeguards in place to protect cash. After meeting with our board, it was decided that STARS needed to take a more aggressive approach in our contracts regarding payment terms and in collecting past due invoices. It was also decided that STARS would be more deliberate in the overall budgeting process to build in additional cash reserves. As a result of these changes, the average number of days of cash on hand has increased by 40%.”
Praise for our work in helping organizations in business continuity planning:
“Nashville is recovering from historic flooding that has impacted hundreds of businesses. Our company facilities were unaffected by the flooding. Patmos has helped us develop and mature an effective business continuity/DR plan. As the situation worsened in our community, we had confidence that we were prepared with assigned team roles, communication channels for both employees and customers, and strategies to respond to and survive any potential impact with very minimal downtime. Our proactive plans helped our employees and customers know what to expect in the unexpected. “ - CFO of a Financial Card Services Company May 2010
Partial Listing of Foundation Clients:
HCA Foundation (Hospital Corporation of America)
Mary Reynolds Babcock Foundation
Partial Listing of Organizations We Have Helped:
Boys & Girls Clubs of Middle Tennessee
Catholic Charities of Tennessee, Inc.
Faith Family Medical Clinic
A Financial Services Card Company
Nashville Area Chamber of Commerce
Nashville Humane Association
Nurses for Newborns- Tennessee
Oasis Center Inc.
Safe Haven Family Shelter
Tennessee Repertory Theatre
The Minnie Pearl Cancer Foundation
United Cerebral Palsy of Middle TN
United Neighborhood Health Services
Vanderbilt University Institute of Public Policy Studies
YWCA of Nashville & Middle Tennessee